What You Will Do

ICE division is seeking an energetic, technical, and customer-focused Warehouse Team Leader to oversee our IT inventory operations and lead a team in providing exceptional technical support while driving operational excellence for the ICE EasyIT (ICE-EIT) group.  ICE-EIT consists of approximately 65 professionals, technicians, and students. The role combines strong leadership, technical expertise, and operational management to ensure a collaborative and efficient work environment within the warehouse for the Hardware Team. The Hardware Team provides standardized equipment in support of EasyIT operations which includes provisioning (CDC), Encryption (FDE), Staging (DeployIT) and Loans (LendIT).

The ICE-EIT group provides information technology solutions for our customers. Our vision is to maximize the end-user experience and create efficiencies to allow for constantly evolving technology.  The division is organized around EasyIT and field support groups that are focused on supporting unclassified and classified programmatic and mission support needs, and a technical services group that provides the enterprise level configuration management services for these computing environments.

Solutions Architect 3 ($112,000- $186,700)
As an important part of the ICE leadership team, the successful candidate’s primary responsibilities include first level manager duties as defined for a Solutions Architect 3 position. In addition to leading and managing the team, the successful candidate will be responsible for the following:

Leadership

• Oversee employee performance management, including coaching, mentoring, and development of warehouse staff.
• Select, retain, and nurture a high-performing team that meets operational objectives.
• Lead the team in adapting to change, improving processes, and achieving goals.
• Track and report on team performance using metrics to drive continuous improvement.
• Foster a culture of professionalism, innovation, and customer-focused service delivery.

Technical and Operational Competence

• Manage and optimize IT inventory, ensuring compliance with organizational standards and cybersecurity requirements as required by the DOE/NNSA, LASO, OCIO.
• Supporting the management and oversight of major efforts such as infrastructure upgrades, new hardware, and software implementation.
• Implementing and supporting ICE best practices, services, and tools to promote standard desktop configurations and security.
• Proven process improvement.
• Proven service innovation and evolution.
• Experience with tracking projects and meeting milestones and deadlines.

Institutional Acumen

• Build and maintain positive relationships with service providers and stakeholders to ensure seamless operations.
• Experience presenting to or engaging with multiple levels of management effectively.
• Collaborate across all divisions to align resources with operational goals.
• Manage budgets, personnel, and property resources efficiently to achieve team deliverables.

• Proven experience in a leadership role within a warehouse or operational environment.
• Extensive knowledge of hardware, operating systems, and network infrastructure principles.
• Demonstrated expertise in desktop and server support, infrastructure design, and implementation.
• Technical leadership experience with an emphasis on planning, employee development, performance management, team building, goal setting, problem solving, and conflict resolution.
• Excellent ability to collaborate and manage customer relationships effectively.
• Experience in performance management, conflict resolution, and fostering a positive work culture.

Desired Qualifications:

• Active DOE L or Q clearance, or equivalent, transferable clearance
• Knowledge of IT governance frameworks such as ITIL, or COBIT
• Knowledge of the Information Architecture process and implementation of standards
• Knowledge of project management principles to set project scope, schedule, priorities, and deliverables
• Experience in critical thinking, problem solving, and decision making

Work Location: The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.

Position commitment:  Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 Year.

Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People’s Republic of China, the Islamic Republic of Iran, the Democratic People’s Republic of North Korea, and the Russian Federation, who are not Lawful Permanent Residents (“green card” holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.

Where You Will Work

• PPO or High Deductible medical insurance with the same large nationwide network
• Dental and vision insurance
• Free basic life and disability insurance
• Paid maternity and parental leave
• Award-winning 401(k) (6% matching plus 3.5% annually)
• Learning opportunities and tuition assistance
• Flexible schedules and time off (PTO and holidays)
• Onsite gyms and wellness programs
• Extensive relocation packages (outside a 50-mile radius)

Clearance:  Q (Position will be cleared to this level).  Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens.  Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.

*Eligibility requirements:  To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.

New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing.  Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use  was pre-offer.

Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.

Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.

Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations.  The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call (505)-664-6947 opt. 3.